Patron Registration

Welcome to our comprehensive Staff Training Program on Patron Registration at the Public Library. This self-paced course is meticulously designed to equip our library staff with the essential skills and knowledge required to efficiently register new patrons and update existing patron information. Our goal is to ensure that every staff member can provide exceptional service, fostering a welcoming and resourceful environment for all library visitors. **Program Objectives:** - **Master the Registration Process:** Learn the step-by-step procedures for registering new patrons, including collecting necessary information, issuing library cards, and explaining library policies and services. - **Update Existing Patron Information:** Gain proficiency in updating patron records, including changes in contact details, membership renewals, and managing patron accounts. - **Utilize Library Software:** Get hands-on experience with our library management system, ensuring you can navigate and utilize the software effectively for patron registration and updates. - **Enhance Customer Service Skills:** Develop strong communication and customer service skills to assist patrons with their registration needs and address any questions or concerns they may have. - **Privacy and Confidentiality:** Understand the importance of maintaining patron privacy and confidentiality, adhering to library policies and legal requirements. **Who Should Enroll?** - **New Staff Members:** Ideal for new hires who need to learn the basics of patron registration and updating records. - **Existing Staff:** Perfect for current staff members looking to refresh their knowledge or stay updated with any new procedures and software updates.